1. Definitions
- Website: madarnemw.com, all its sub-pages and any related services or applications.
- Company, we, us: Madar Al-Nemw for Commercial Services, a Saudi company specialised in transportation and storage services.
- User, you: any natural or legal person who browses the website or uses the services offered through it.
2. Acceptance of the terms
By using the website or its services you acknowledge and agree to be bound by these terms and conditions. If you do not agree with any part of them, you must not use the website or any of its services.
3. Intellectual property
All content displayed on the website, including text, images, logos, graphics, videos, designs and audio files, is owned by or licensed to the Company and protected under Saudi and international intellectual property laws.
You may not use, copy, reproduce, republish, upload or transmit any part of the content for any commercial purpose without prior written consent from the Company.
4. Use of the services
- Purpose: the website’s services are offered to individuals and businesses seeking transportation or storage solutions, and must be used only for lawful and legitimate purposes.
- Accuracy: you must provide correct and accurate information when completing forms or registering for a service, and you are responsible for keeping it up to date.
- Unlawful content: posting or sending any offensive or unlawful content, or content that infringes the rights of others, including intellectual property or privacy, is prohibited.
- Bookings: the website may allow online booking of transportation or storage services. A booking becomes effective once the Company confirms it and sends you the final booking details. The Company reserves the right to refuse or cancel orders at its discretion.
5. Responsibilities and obligations
- User responsibility: you alone are responsible for your use of the website and for any damage you may suffer from relying on the information available on it. Make sure the services suit your specific needs before completing a booking.
- Indemnity: you agree to indemnify and hold the Company harmless from any claims, damages, losses or liabilities arising from your use of the website or your breach of these terms.
- No warranty: although the Company strives for accuracy, it does not guarantee that the website is free of errors or temporary interruptions. Content and services are provided “as is” without any express or implied warranty.
6. Fees and payments
- Pricing: service prices are displayed in Saudi riyals or any other currency the Company specifies. The Company may change prices at any time before a booking is completed.
- Payment: when you choose a service that requires advance payment, you must complete the payment through the available means. A receipt or payment confirmation will be sent to you by email.
- Cancellation and refunds: cancellation and refund requests are subject to the Company’s policy as set out in the Refund Policy.
7. Termination
The Company reserves the right to suspend or terminate your account, booking or access to the website without prior notice if you:
- breach any of these terms;
- use the website in a way that may cause harm or violate the law;
- provide false or misleading information when registering or booking.
8. Limitation of liability
Neither the Company nor any of its employees or representatives shall be liable for any direct, indirect, incidental or consequential loss resulting from your use of the website or reliance on its content. In any event, the Company’s liability (if any) shall not exceed the amounts paid for the service in dispute.
9. External links
The website may contain links to third-party sites or services. These links are provided for convenience only; the Company is not responsible for the content, policies or practices of any other site, and your use of any other site is at your own risk.
10. Changes to the terms
The Company reserves the right to amend these terms at any time. Amendments are published here and take effect upon publication. Continued use of the website after an amendment constitutes acceptance of it.
11. Governing law and disputes
These terms are interpreted in accordance with the laws in force in the Kingdom of Saudi Arabia. Any dispute arising from the use of the website or the services shall be resolved by the competent courts of the Kingdom of Saudi Arabia, unless an alternative dispute-resolution method is agreed.
12. Contact
For any enquiry or complaint regarding these terms, contact us at info@madarnemw.com or through the channels listed on the contact page.