1. Introduction
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and share information when you visit our website or use our services.
2. Information we collect
Information you provide:
- Full name.
- Contact details (such as phone number and email address).
- Pickup or delivery address for storage or transportation.
- Any additional details you provide in booking or contact forms.
Information collected automatically:
- IP address.
- Browser type, operating system and device used.
- Pages visited, time spent, and the date and time of the visit.
- Cookies and similar technologies that improve the user experience.
Information from external sources:
- We may receive data from shipping companies or service agents to support your request.
- Payment data from payment service providers to process your transactions securely.
3. How we use information
- To deliver the requested services and fulfil bookings.
- To contact you to confirm orders, update their status or answer your enquiries.
- To improve the user experience and analyse visitor behaviour in order to develop our services and website.
- To send marketing offers or newsletters if you have agreed to receive them. You can unsubscribe at any time.
- To comply with legal and regulatory obligations, such as keeping records and invoices.
4. Cookies
The Company uses cookies to remember your preferences and analyse website visits. You can control cookies through your browser settings, but disabling them may affect some website functions. See the Cookie Policy for details.
5. Sharing information with third parties
- Service providers: we may share your information with transportation, storage, payment or technical-support providers to fulfil orders or improve services. These parties may use the information only for the specified purposes.
- Legal parties: we may disclose your information when required by law, or when necessary to protect our rights or the rights of others, or to comply with judicial proceedings.
- Business transfers: if the Company is merged, sold or transferred in whole or in part, information may be transferred to the new owner in accordance with the law.
6. Data security
We use technical and organisational measures to protect information from unauthorised access, alteration, disclosure or destruction. However, absolute security of information over the internet cannot be guaranteed, so you are also responsible for protecting your login details and not sharing them with anyone.
7. Data retention
We retain your information for as long as necessary to fulfil the purposes described in this policy or as required by applicable laws, such as keeping invoice and tax records.
8. Your rights
- Access and correction: you may request a copy of the personal information we hold and ask us to correct inaccurate data.
- Deletion: you may request deletion of your personal information unless we have a legal obligation to retain it.
- Withdrawal of consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
- Objection: you may have the right to object to certain uses of data, such as direct marketing.
To exercise these rights, use the contact details in the “Contact” section below.
9. Children’s privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and discover that your child has provided us with personal data, please contact us so we can take the necessary action.
10. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. Any changes are published on this page with an updated “last updated” date. Continued use of the website after a change constitutes acceptance of the updated policy.
11. Contact
If you have questions about this privacy policy or how we handle your data, contact us at info@madarnemw.com or through the forms on the contact page.