1. No refunds
Under the provisions of the Saudi E-Commerce Law, and given the nature of the products and services provided, the consumer is not entitled to request a return or a refund after completing the purchase. Completing payment constitutes express and final consent to this.
2. Nature of the products and services
All products and/or services provided fall within the cases excluded from the right of return under the law, including but not limited to:
- Products or services executed or designed according to the customer’s request or specifications.
- Digital, electronic or intangible products that are activated or delivered immediately.
- Services whose execution begins immediately after purchase or that are booked in the customer’s name.
- Any product or service that by its nature cannot be returned or cancelled after execution or activation.
3. Responsibility for the choice
The customer bears full responsibility for:
- Reviewing the product or service details before purchase.
- Ensuring the service or product matches their needs.
- Understanding the nature and outcome of the service before completing payment.
No return or compensation request is accepted for:
- Change of mind.
- Misjudgement.
- Non-use.
- Unmet personal expectations that were not expressly stated.
4. Defects or errors
In the event of a proven technical error or a complete failure to provide the agreed service, the remedy — at the merchant’s discretion — is limited to one of the following:
- Correcting the error.
- Re-performing the service.
- Providing an equivalent alternative.
No monetary refund results from this under any circumstances.
5. Consent
By completing the purchase, the customer acknowledges that they:
- have read the no-refund policy;
- agree to it without reservation;
- are fully aware that they are not entitled to claim a refund later.
Contact
For any enquiry about this policy, contact us at info@madarnemw.com or through the contact page.